OPEN INTERNET STATEMENT
provides Internet access services to nearly 500 residential
and commercial business customers across the State of Ohio. The
purpose of this disclosure is to provide information regarding the
network management practices, the performance characteristics, and
the commercial terms of our broadband Internet services to enable
you to make informed choices regarding the purchase and use of our
services, in accordance with the open Internet policies and rules
of the Federal Communications Commission. This document is
intended to be informational and does not replace or alter the
legal terms and conditions of our service, which are found in
our Service Terms and Conditions Agreement.
has multiple levels of Internet service available. Additional
fees, such as an equipment rental fee, installation charges, and
other applicable taxes may apply. For information on current
pricing and promotions for a specific area, please visit our
pricing page http://www.inxwireless.com
The pricing and terms of our Internet services are subject to
change and the information provided in this statement does not
supersede or modify any of the terms and conditions of service as
applicable to a particular customer. Specific pricing will be
contained in the Customer’s “Confirmation of Sale” (“COS”).
EQUIPMENT AND REQUIREMENTS FOR PROVISION OF THE SERVICE
To use the Service, Customer must have a personal computer(s)
or other similar device(s) and other equipment necessary to
connect to the Service meeting INX’s most recent “Minimum
Customer Equipment Specifications,” which are defined on the
INX Website and may be modified from time to time by INX. The
Minimum Customer Equipment Specifications may change over time,
and INX may make reasonable efforts to support previously
acceptable configurations; however, you understand, acknowledge
and agree that INX is not obligated to continue to provide such
support. Although INX is under no obligation to do so, INX may,
and Customer authorizes INX to, perform any updates and/or
changes to Customer’s equipment, on-site or remotely, from
time to time as INX deems necessary, in INX’s sole discretion.
Customer will direct any questions concerning third-party
hardware or software to the manufacturer. INX has no
responsibility for the operation or support, maintenance or
repair of any equipment, software or services that Customer
elects to use in connection with the Services, nor is INX
responsible for any damage that INX Equipment or Service may or
will cause to Customer’s own equipment. Customer
is not permitted to connect any harmful equipment to the INX
Equipment. Customer understands that failure to comply with
this restriction may cause damage to INX’s network and subject
Customer to liability for damages and/or other liability.
agrees to not service, alter, modify or tamper with the INX
Equipment or the Service, or to permit, encourage or solicit any
other person to do the same, unless such person has been
authorized to do so by INX.
acknowledges that at the time of installation of the Service,
the equipment listed on the COS was installed (the “INX
Equipment”). Customer further acknowledges that the INX
Equipment may, at INX’s sole discretion, be refurbished or
otherwise used equipment. Customer agrees that the INX
Equipment was installed at a location and in a manner authorized
by Customer. The INX Equipment is and shall remain the property
of INX, and Customer shall acquire no interest therein by virtue
of the payments provided for herein or the attachment of any
portion of the INX Equipment to the Customer’s premises or
otherwise. Customer and INX expressly understand, acknowledge
and agree that the INX Equipment is not and shall not be
considered a fixture to Customer’s premises.
Rental Fee for Internet Access Service.
Customer will be subject to an “Equipment Rental Fee” under
the terms set forth in the COS, unless Customer provides his/her
own equipment or alternatively purchases equipment from INX
outright. The Equipment Rental Fee will be provided to the
Customer under the terms set forth in the COS. At such time as
Customer or INX terminate the Service, Customer will return the
INX Equipment to INX within thirty (30) calendar days in the
same condition it was received (ordinary wear and tear
excepted), and in accordance with INX’s then-current return
procedures. In the event that Customer has not returned the INX
Equipment within thirty (30) calendar days as set forth in the
previous sentence, or in the event that the INX Equipment is
damaged, destroyed, lost or stolen in Customer’s possession or
otherwise inoperable, Customer understands, acknowledges, and
agrees to pay each applicable “Equipment Purchase Price”
listed in the COS without any deduction or depreciation, wear
and tear or physical condition of such INX Equipment. INX
Equipment for Internet Access Service includes but is not
limited to wireless router(s); modem(s), CPE, wired Ethernet
hardware, point-to-point links, internal wiring and/or Software.
– INDIVIDUAL EXPERIENCE MAY VARY
offers a range of download speeds to residential subscribers
varying from 2 mbps to 10 mbps (megabits per second). The
network is designed to support these speeds to help ensure that
every subscriber receives the speeds to which they have
subscribed. INX however cannot guarantee speeds at all times, as
there are many factors and conditions that can affect Internet
performance. Some of these factors and conditions are:
of congestion that exceed the ability of the network to maintain
speed and latency performance.
that the Customer Premise Equipment is located from an INX
increase in the number of users receiving Service from an INX
including line-of-sight obstacles between the Customer Premise
Equipment and the INX transmission point.
of Customer’s computer and/or router.
of connection to INX Customer Premise Equipment (i.e., WIFI).
of websites and services on Internet.
or service limiting speeds on the Internet.
performance outside of the INX Network, including fiber cuts to
facilities owned by third party bandwidth providers.
Internet Access Service plans are advertised as “up to”
certain speeds reflecting performance under ideal conditions.
Without purchasing an expensive “dedicated” Internet
connection such as INX’s premium Dedicated Internet Access
Service, no Internet Service Provider can guarantee package
speeds at all times.
MANAGEMENT & SECURITY
does not block any lawful content, applications, services, or
your use of non-harmful devices, or discriminate in transmitting
lawful network traffic except as reasonably necessary to manage
our network effectively for the benefit of our subscribers as
described below. All lawful Internet use is handled identically.
INX does not slow, throttle or shape one type of use over
another. INX reserves the right, in accordance with applicable
law, to employ reasonable network practices to prevent certain
harmful or illegal activity.
uses a variety of tools and techniques order to efficiently and
reasonably manage the safety of its networks and to ensure
compliance with INX’s Open Internet Policy and its Service
Terms and Conditions Agreement (such tools and techniques,
“Network Management Tools”). These may include detecting
malicious traffic patterns and preventing the distribution of
viruses or other malicious code, preventing the delivery of spam
to subscriber email accounts,
or any such other Network Management Tools as INX may from time
to time determine appropriate.
Because the nature
of external threats to the INX Network is constantly evolving,
INX network security practices necessarily are dynamic and
regularly changing. In general, these security practices should
not have any effect on a Customer’s lawful use of INX’s
Internet Access Service.